Privacy

Privacy Policy

Last Updated: August 19, 2025

This Privacy Policy (“Policy”) outlines how RelieveMama collects, uses, shares, and protects your personal information when you engage with our services as described in our Terms of Service (“Services”). It also explains your rights regarding your personal information.

RelieveMama operates this website and is a U.S.-based business headquartered in Fullerton, CA. For users in the European Economic Area (EEA), RelieveMama (US) is the data controller under European data protection laws.

Information We Collect

We collect information in various ways to provide and enhance our Services. You may choose what information to provide, though some is necessary for specific functions, such as completing a purchase.

Information You Provide

Personal and Contact Details: Includes your name, email address, phone number, and other details needed to create an account or use our Services.
Account and User Information: Data provided when registering for services, participating in contests, or engaging with customer features.
Sales and Marketing Data: Includes purchase history, marketing preferences, and interactions with our promotional materials.
Payment and Transaction Details: When purchasing, you provide payment information to our third-party payment processor, including billing details and shipping address. RelieveMama does not store payment card information.
Customer Support Information: Additional details shared via email or phone, including administrative, technical, or support-related communications and any personal information in complaints or inquiries.

Automatically Collected Information

Log Data: We collect data such as IP address, browser type, and pages visited when you interact with our website or Services.
Cookies and Similar Technologies: We use cookies to save preferences (e.g., language settings) and enhance your experience. See our Cookie Policy for details.

Failure to provide certain information may limit your access to some or all Services.

How We Use Your Information

We use your information to deliver, operate, improve, customize, support, and market our Services. Specifically, we may use it to:

Fulfill Contractual Obligations

Process Transactions: Handle orders, track shipments, process payments, and fulfill deliveries.
Manage Accounts: Create and administer accounts or registrations for our Services.

Pursue Legitimate Interests

Enhance Operations: Improve our Services, provide customer support, analyze usage, and optimize website functionality based on your interactions.
Communicate Updates: Inform you about our Services, policies, and updates, and, with your consent, send marketing materials.
Personalize Experiences: Tailor suggestions based on your purchase history or preferences.
Support Advertising: Analyze interactions to deliver relevant ads.
Ensure Safety and Security: Prevent fraud, protect customers and staff, and investigate incidents.
Legal Defense: Protect our interests in legal proceedings.

We may also process information based on your consent (which you may revoke) or to comply with legal obligations.

Sharing Your Information

We prioritize your privacy and do not sell or trade your personal information. However, we may share it with:

Affiliates: To provide Services in line with this Policy.
Service Providers: Trusted third parties who assist with operations, analytics, or marketing, bound by our instructions.
Advertising Partners: Aggregate or anonymized data to tailor ads, as detailed in our Cookie Policy.
Analytics Providers: We use Google Analytics to understand site usage. You may opt out via the Google Analytics opt-out browser add-on.
Professional Advisors: Such as legal counsel, when necessary for legal claims or compliance.
Business Transfers: In cases of mergers, acquisitions, or insolvency, your information may be transferred as a business asset.

We may share information to comply with legal requirements, prevent harm, or enforce our Terms of Service.

International Data Transfers

As a global business, we may transfer your information outside the EEA to provide our Services. Some countries may not offer the same data protection as the EEA. We use mechanisms like standard contractual clauses to ensure privacy and security, or transfer to countries with adequacy decisions from the European Commission. Contact us for details or to request copies of relevant clauses.

Protecting Your Information

We implement robust security measures to safeguard your information during orders or data submissions. Sensitive information, such as payment details, is transmitted via Secure Socket Layer (SSL) technology and stored securely by our payment gateway provider, accessible only by authorized personnel. We do not retain credit card or financial details on our servers.

Managing and Deleting Your Information

To update, correct, or delete your account information, contact us at support@relievemama.com. Keep your login credentials secure to protect your data.

We retain your information as long as necessary for the purposes outlined in this Policy, typically for the duration of your account. Third-party providers we use for data storage must maintain equivalent security standards. Verification-related data may be retained to streamline future verifications or prevent abuse, but you may request its deletion.

Your Rights

If you reside in the EEA or other applicable regions, you have rights regarding your information, including:

Access and Portability: Access your account data or request a copy, subject to legal limitations.
Change, Restrict, or Delete: Modify or delete your information, though some data may be retained as required by law.
Object: Object to processing based on legitimate interests unless we have compelling grounds to continue.
Revoke Consent: Withdraw consent (e.g., for marketing emails) via unsubscribe links or by contacting us. This may limit access to some Services.
Complain: Raise concerns with your local data protection authority in the EEA.

Cookies

We use cookies and similar technologies to enhance functionality, such as remembering preferences or tracking cart items. You can manage cookie settings via your browser or device, but disabling cookies may limit site functionality. See our Cookie Policy for details.

California Privacy Rights

We comply with the California Online Privacy Protection Act and do not share personal information without consent. California residents may request that we not share or sell their information or delete their data. Update your information via your account’s “Edit Profile” page.

Children’s Privacy

Our Services are for general audiences and not intended for individuals under 13 (or 16 in the EEA). We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data from those under 13. Our website and products are directed to users 13 and older.

Changes to This Policy

Material changes to this Policy will be communicated in advance. Check this page for updates.

Why Shop at RelieveMama

Convenient and Fast: RelieveMama makes shopping for mom essentials so easy and fast. Our wide selection covers all your baby's needs in one place!
High-Quality Products: Find everything you need for your newborn at RelieveMama. We offer top-quality products with quick delivery to ensure your satisfaction!
Time-Saving Solution: RelieveMama’s store has all the mom must-haves in one place. It saves you time and stress every day!

Contact Us

For questions, comments, or to exercise your rights, contact us at support@relievemama.com.